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Without it you will waste time, money, and maybe even relationships.
With it you will be more productive and better rested.
Leader (Pooja) asks team member (Natalie) to do something.
Despite her best intentions, what Natalie delivers isn't what Pooja needs.
This usually takes one of a few different forms.
Regardless, Pooja is now left with the burden of responsibility for the incomplete work. Maybe she blames Natalie because it was Natalie’s responsibility to deliver the work, but more likely she blames herself because she’s in charge and one of those people who takes all of the blame but very little credit. (You know the ones.) Worse, Pooja steps in and completes Natalie’s task to her own satisfaction.
It’s a lose-lose situation.
If you’re Natalie, you get the message that your work is never good enough.
If you’re Pooja, you start to imagine that you have to do everything yourself. You start to get tremendous anxiety when you leave town for a few days. You worry that others aren’t reliable. You don’t take vacations. You become exhausted and start to burn out. No good.
Using this approach, leaders essentially get a “paper trail” record that makes it easy to identify where communication and delivery breakdowns are happening, making them easier to address and fix. At the same time, it empowers team members to make their own choices about how they spend their time at work, so that they are more accountable when they don’t hit the mark.
Effective implementation of the SEAT for employees means they have:
This procedure makes it super clear where things are breaking, which makes it easier to fix. With SEAT, you can actually live in a world where you have:
All of these things lead to a more independent and reliable team, which in turn means that you can take a vacation, grow your business, or launch a new product while everything keeps humming along without you.
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